Terms of service
Terms of Service
Welcome to OurFurryFriends.uk By using our website and placing an order, you agree to the following terms and conditions.
Products
Our natural dog treats are intended as complementary treats and should be fed as part of a balanced diet. Fresh drinking water should always be available.
As our treats are natural products, size, shape, colour and texture may vary.
Dogs should always be supervised while enjoying treats and chews. Please choose treats appropriate for your dog’s size, age and chewing habits.
Orders
All orders are subject to availability. We reserve the right to refuse or cancel orders if necessary.
Prices
All prices are shown in GBP (£). We reserve the right to change prices without notice.
Shipping
Orders are usually dispatched within 1–2 working days. Delivery times are estimates and may vary depending on the courier.
Returns
Please contact us within 14 days of receiving your order if you wish to cancel your purchase or if there is a problem with your order. Products must be returned unopened, unused and in their original packaging unless they are faulty, damaged or incorrect. Please see our Returns Policy for full details.
Product Suitability
Pet owners are responsible for ensuring products are suitable for their individual dog. Dogs should always be supervised when enjoying treats or chews.
Liability
Our Furry Friends shall not be liable for any indirect or consequential losses arising from the use of our products.
Nothing in these Terms limits or excludes any rights or remedies you may have under UK consumer law.
Contact
If you have any questions regarding these terms, please contact us through our Contact Us page.