Terms of service

Terms of Service

Welcome to OurFurryFriends.uk. By using our website and placing an order, you agree to the following terms and conditions.

Products

Our natural dog treats are intended as complementary treats and should be fed as part of a balanced diet. Fresh drinking water should always be available.

As our treats are natural products, size, shape, colour and texture may vary.


 

Dogs should always be supervised while enjoying treats and chews. Please choose treats appropriate for your dog’s size, age and chewing habits.


Orders

All orders are subject to availability. We reserve the right to refuse or cancel orders if necessary.

Prices

All prices are shown in GBP (£). We reserve the right to change prices without notice.

Shipping

Orders are usually dispatched within 1–2 working days. Delivery times are estimates and may vary depending on the courier.

Returns

Please contact us within 14 days if you have any issues with your order. Unopened products may be returned in accordance with our Returns Policy.

Product Suitability

Pet owners are responsible for ensuring products are suitable for their individual dog. Dogs should always be supervised when enjoying treats or chews.

Liability

Our Furry Friends shall not be liable for any indirect or consequential losses arising from the use of our products.

Contact

If you have any questions regarding these terms, please contact us through our Contact Us page.


For the other policies, I would suggest:

Shipping Policy

  • Orders dispatched within 1–2 working days.
  • Royal Mail or Evri tracked delivery.
  • Free delivery over your chosen spend level.
  • UK delivery only initially.

Refund Policy

  • Contact within 14 days.
  • Unopened items can be returned.
  • Damaged or incorrect orders replaced or refunded.