FAQ

How are orders delivered?

How long does delivery take?

We aim to dispatch orders as quickly as possible. Most orders arrive within 2–5 working days.

Are your treats 100% natural?

Yes. We carefully select natural dog treats with no artificial colours, flavours or preservatives.

Are your treats grain free?

Most of our treats are naturally grain free. Please check the individual product description for full ingredient information.

Are your treats suitable for puppies?

Many of our treats are suitable for puppies over 12 weeks old. We always recommend supervision and choosing treats appropriate for your puppy’s age and size.

Do you use artificial additives?

No. Our focus is on natural treats with simple ingredients and no unnecessary additives.

How should I store my treats?

Store treats in a cool, dry place away from direct sunlight. Reseal packaging after opening to maintain freshness.

What is Chester’s Treat Club?

Chester’s Treat Club allows you to receive your dog’s favourite treats on a regular schedule while saving money compared to one-off purchases.

Can I cancel my subscription?

Yes. You can pause, skip or cancel your subscription at any time.

Can I change the treats in my subscription?

Yes. You can swap products and adjust your subscription to suit your dog’s preferences.

What if my dog doesn’t like a treat?

Every dog is different. If you have any questions before ordering, please contact us and we’ll be happy to help you choose suitable treats.

Do you offer free delivery?

We offer free UK delivery on qualifying orders. Any delivery promotions will be shown at checkout.

How can I contact you?

You can contact us through our Contact Us page and we’ll respond as quickly as possible.